Privacy Policy

Last updated: 22 October 2026

1. About this policy

Perch Clyde North is a residential community developed by FSPG Communities Pty Ltd (ABN 93 159 077 773) ("we", "us", "our"). We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains how we collect, use, share and protect your personal information when you visit perchclydenorth.com.au, enquire through our ads or forms, visit our Land Sales & Information Centre, or buy land at Perch.

2. What we collect

We only collect what we reasonably need. Depending on how you deal with us, this may include:

• Contact details: name, email address, phone number, postcode or suburb
• Enquiry details: the lots, releases or house and land packages you're interested in, your budget range, timeframe, whether you're a first home buyer or investor, and any questions you ask
• Purchase details: if you buy land, your address, identification and the information needed to prepare and settle your contract
• Online activity: your IP address, device and browser type, pages viewed and how you reached our site or ad

We don't ask for sensitive information such as health or financial account details. You can deal with us anonymously or under a pseudonym when you're just browsing, but we'll need your contact details to respond to an enquiry.

3. How we collect it

Most information comes directly from you, when you:

• complete an enquiry, registration or referral form on our website
• submit a lead form in one of our ads on Facebook, Instagram or Google
• call, email or message us, or our selling agents
• visit our Land Sales & Information Centre at 2-4 Fenway Boulevard, Clyde North
• sign up for our emails or attend an event

When you submit a lead form on Facebook or Instagram, Meta passes the details you entered to us. Meta's own handling of your information is covered by Meta's privacy policy.

We may also receive your details from a builder, agent or another person who refers you to us.

4. Why we use it

We use your personal information to:

• respond to your enquiry and send the information you asked for
• contact you about lots, releases, pricing and house and land packages
• arrange appointments and site visits
• prepare, manage and settle land contracts
• send you news and updates about Perch (see section 7 to opt out)
• understand how people find us and improve our website and advertising
• meet our legal obligations

We won't use your information for an unrelated purpose unless you'd reasonably expect it, you agree, or the law allows it.

5. Who we share it with

We don't sell your personal information, and we don't pass your enquiry on to builders or other third parties. We share it only with:

• Our appointed selling agents, who handle enquiries and land sales on our behalf
• Service providers who host and run the systems we use, including Zoho (customer relationship management and forms), our email marketing platform, our website host, and our marketing agency
• Advertising platforms such as Meta and Google, to deliver and measure our ads (see section 8)
• Government bodies or others where the law requires it

We require our service providers to keep your information secure and use it only for the work they do for us.

6. Overseas disclosure

Some of our service providers store or process data outside Australia. This is likely to include the United States (Meta, Google and parts of Zoho's and our email platform's infrastructure) and may include other countries where those providers' data centres are located.

We take reasonable steps to make sure these providers handle your information consistently with the Australian Privacy Principles.

7. Marketing and opting out

If you enquire or register your interest, we may send you updates about Perch by email, SMS or phone. Every marketing email and SMS includes a way to unsubscribe.

You can also opt out at any time by emailing info@fivesquared.com.au or telling our sales team. We'll action your request promptly, and we may still contact you about an enquiry or contract that's in progress.

8. Cookies and online advertising

Our website uses cookies and similar tools, including the Meta Pixel and Google Analytics and advertising tags. These help us understand how visitors use the site, measure our ads, and show Perch ads to people who may be interested.

We may also upload contact details in a secure, encrypted (hashed) form to Meta or Google to show our ads to existing contacts or similar audiences, or to exclude them.

You can block or delete cookies in your browser settings, and manage ad preferences in your Facebook, Instagram and Google account settings. Some parts of the site may not work properly without cookies.

9. Storage and security

We store personal information electronically in secure systems, including our CRM, and in paper records at our sales office. We protect it with access controls, password protection and by limiting access to people who need it.

We keep information only as long as we need it for the purposes in this policy or as the law requires, then securely delete or de-identify it. If a data breach is likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

We don't use automated systems to make decisions about you that significantly affect your rights or interests.

10. Access, correction and complaints

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us (section 11). We'll respond within 30 days. If we can't give you access, we'll explain why.

If you think we've mishandled your information, please contact us first so we can look into it. We'll acknowledge your complaint and aim to resolve it within 30 days. If you're not satisfied with our response, you can contact the OAIC at oaic.gov.au or on 1300 363 992.

11. Contact us and changes to this policy

For privacy questions, requests or complaints, contact our Privacy Officer:

• Email:info@fivesquared.com.au

We may update this policy from time to time. The current version will always be on this page.